Insights

AI to augment customer and employee experience

Jon Z Bentley

How AI can truly augment humanity when applied to customer experience

I've posted some thoughst and reaction to a post from Deutsche Telekom and Sprinklr on the use of AI to transform customer experience and to assist the human agents who deliver this.

https://www.linkedin.com/posts/jonzbentley_unifiedcxm-ccaas-activity-7227310033775071232-1fea?utm_source=share&utm_medium=member_desktop